Order Info

Placing Orders
Welcome to isobellaandchloe.com, an easy shopping experience to find the perfect outfit or gift for little girls, babies, and pets. If you want to shop our latest collection in person, please click here to find your local retailer.

Prices
All prices are shown in U.S. dollars. Orders shipped to California, Connecticut, Idaho, Massachusetts and Texas are charged sales tax.

Payment Methods
Isobellaandchloe.com accepts various payment methods: credit card, debit cards with Visa or MasterCard logos, and PayPal. We currently only accept Visa, MasterCard, and American Express credit cards that are issued in the U.S.A.

Credit Card Authorization
Orders processing is contingent on credit card authorization. When an order is placed through isobellaandchloe.com, the invoice amount will be authorized on your credit card to ensure that funds are available. For MasterCard and Visa, the authorization may look like a charge. Please note that credit card authorizations hold the dollar amount on the card, and the amount is not actually charged until the order has been shipped. Isobella & Chloe releases the hold on funds for canceled orders, but there may be processing delays from the credit card issuer.

Finding Products
There are many ways to find what you’re looking for on isobellaandchloe.com. Browse through our Collection, Baby Gifts, Accessories, Pet, and Sale categories. Within those main categories, you can shop by sub-categories. For instance, clicking on Collections will allow you to shop sub-categories such as Knitwear, Outerwear, Swimwear, Tops, Leggings, and Special Occasion. If you are shopping for something specific, click on the magnifying glass icon in the upper right hand corner of the page to expand it into a search box, then type in a keyword, style number, or description of what you’re looking for. The search will yield any item that has that keyword in the name of the item or description. Keywords need to be spelled correctly to yield proper results.

Price Adjustment Policy
Isobella & Chloe offers a one-time price adjustment on items that you’ve purchased on isobellaandchloe.com if the item has a price drop within 14 days of your order placement. If we are contacted within two days of your order date, we will refund the price difference to your original form of payment. If we are contacted within 3-14 days after your order date, you will receive an Isobella & Chloe credit for the price difference. Please contact 626.457.8823 or WeCare@isobellaandchloe.com. Our Isobella & Chloe representatives are ready to assist you Monday through Friday, from 9am to 5pm Pacific Time.

Missing/ Damaged Merchandise
We apologize if your order is missing an item or contains a damaged item. Let us correct the problem. Defective merchandise will be exchanged for the same item. If item is no longer is stock, vendor will provide a refund to the credit card used to make the original order.

For assistance from our Isobella & Chloe customer service representatives, please contact us at 626.457.8823, Monday through Friday, from 9am to 5pm Pacific Time, or anytime at returns@isobellaandchloe.com.