What information do we collect, and how is this information used?
Isobella & Chloe collects information that is voluntarily provided to us. This “personally identifiable information” is defined as including, but not limited to: name, address, telephone number, email address, birth date, gender, personal interests, credit card information, and other similar personal or preference data that you provide to us. This information was provided when you called, emailed, created your online account, entered a sweepstakes or contest, subscribed to a service, requested to receive marketing materials, participated in a promotion, and submitted an order to be processed. It may also include information you submit about other people such as the name and address of a referral.
The information may be used to fulfill your orders and requests, analyze trends and statistics, and to inform you of new products, services, and offers (including the products, services, and offers of our affiliates). We may use information about your product interest and purchases to help us improve our Site design. We will not share your information with anyone outside of Isobella & Chloe and its affiliate companies.
We may contract with third-party service business providers, such as credit card processing, computer system services, shipping, data management, or promotional services. Personally identifiable information may be shared with third-party service providers for no other purpose than to provide services to us. We may also share collected information with governmental agencies and order organization assisting us with prevention and investigation of fraud, improper conduct, and improper transactions. The information provided to these agencies or organizations are used for the sole purpose of carrying out preventive measures and investigations. If some or all of Isobella & Chloe business assets are sold or transferred, information regarding our customers and visitors will be transferred to and become property of the purchaser and its affiliates. Customer and visitor information may also be retained by Isobella & Chloe and its affiliates. If a customer requests information through our Site, Isobella & Chloe may contact the customer through email, phone, or mailing address to address issues specific to that request -- even if the customer has previously requested not to receive communication from us.
What is your security policy, and how do you protect my information?
The Isobella & Chloe Site electronically verifies every financial transaction with the credit company, processing only those orders the credit card company authorizes. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity. If payment information is not settled, our company will cancel that order.
The Isobella & Chloe Site works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 256-bit strength. This is denoted in most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. If the Isobella & Chloe Site cannot establish a secure connection, your information will not be transmitted. If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make a purchase from on our site. In the event that an order cannot be completed, please contact customer service.
Once all of your information has been transmitted successfully, we take proper security measures in our physical facility to safeguard the loss, misuse, or alteration of your personal information. We recommend that you protect your password at all times. Be sure to sign off your account and close your browser window after using the site, so that others cannot access your account and account information inappropriately. We strongly urge you to take this precaution when sharing your computer in a public place or when you are in an area with an unsecure Wi-Fi network.
Isobella & Chloe receives personal information when the customer/visitor registers an Isobella & Chloe account or participates in an Isobella & Chloe contest or promotion. When your information is within our database, it may be used for marketing purposes. You may receive emails, postal mail, corporate information, products, services, contest and promotional materials. You may opt out and remove yourself from receiving marketing materials at any time by contacting WeCare@isobellaandchloe.com.
Contests and Sweepstakes
Isobella & Chloe offers contests and promotions through our email, social media, and online to promote products, services, or events. Participation in these contest or sweepstakes allows us to publish your response on any Isobella & Chloe online or print platform. Isobella & Chloe also offers a Brand Ambassador Program. Any participation in this program shall be pursuant to a separate written agreement between both parties and governed by the terms set forth therein.
This Privacy Notice only applies to this Site only. Our Site may contain links to websites not under our control and are not subject to this Privacy Notice. We only provide these links for visitor convenience and information. Please be sure to check out the Privacy Notice of these third-party websites to see how they utilize your personal information.
Changes to our Privacy Notice will always be reflected here, with a "Last Updated" date at the beginning of this Notice. All changes are effective starting on the Last Updated date and will replace any prior policies that are inconsistent.
We welcome all feedback on how we can improve our privacy and security policies. If you have questions or comments, or would like to make updates or changes to the information that we have about you and your preferences, please email us at WeCare@isobellaandchloe.com.